There is a prevalent inequality in the current health care system, between what health care professionals say they want, and what their practices actually do. A prime example, and the most common complaint on this subject, is the scheduling of patient appointments.

The reservations and scheduling of appointments, is possibly the most significant component in the everyday operation of a health organization, wether from large hospitals and clinics to small private medical consulting offices. These kind of organizations have evolved through the years, and made many improvements in search of efficiency at the time of making an appointment resulting in  improved attention to the patients... for instance, in the way of handling appointment-scheduling, it has gone from making appointments over the phone and writing them in a paper appointment book which needed to be in duplicate form, to be included as part of the patient file, and the appointment book was in fact kept as a legal document... We are now utilizing an electronic calendar such as those offered by Google or Microsoft Outlook, the job itself remains tedious and time-consuming for health care organizations that continue to rely on these outdated and inefficient methods.

The appointment process at many health organizations can take only a few minutes to complete, which may not seem very important in the general scheme of things. But multiply that by the number of daily appointments or reservations or rescheduling a previous doctor's appointment (which could be tens or hundreds in the case of large clinics) and this activity becomes a time-consuming disjunctive for many physicians or medical managers and other professionals in this field. This time constraint may force health organizations to spend less time on more significant task or increase their operating costs by hiring additional staff / employees or overtime pay.

Online medical appointment and scheduling technology systems have simplified and automated this processes for an increasing number of these health organizations. These new trends have completely changed the way many health care professionals schedule and manage their appointments and reservations, making it easily accessible and generally se for the patients, so they can schedule their services.

The priority will always be to increase patient satisfaction, which will ultimately lead to  providing excellent health care as well. Some of the most common complaints from patients are the frustrating waiting time on the phone, listening to jingles or ads for medicines while trying to arrange for an appointment. Online appointments can help solve these kinds of inconveniences and create a better and stress free experience for the patient. It usually takes up to eight minutes to schedule an appointment over the phone, and at least 35 percent of that time is spent waiting. Sometimes patients are frustrated to the point that they look for options in other places, in search of better service and care. Online medical appointment systems offer the patient the option to access the appointment schedule of their choice and choose a day and time in seconds. It is a service that offers coverage and accessibility 24 hours a day, seven days a week.                          

 

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